Every piece is packed by hand in our London studio and dispatched in signature Little Miss London packaging. Here’s where we ship, how long it takes, and how to return a piece if it isn’t right.
Where we ship
We currently ship to the United Kingdom, the European Union, and Israel. We’re working on opening up more destinations — sign up to our newsletter for first dibs.
Rates and delivery times
| Destination | Method | Cost | Estimated |
|---|---|---|---|
| United Kingdom | Standard | £4.95 — free over £75 | 3-5 business days |
| United Kingdom | Express | £5.95 | 1-2 business days |
| European Union | Tracked | £12 | 5-10 business days |
| Israel | Tracked | £18 | 7-14 business days |
Estimates are from the day of dispatch (not the day you order) and exclude any customs delays beyond our control.
Processing time
Orders placed before 2pm GMT on a working day are usually dispatched the same or next day. Anything placed at the weekend or on a UK public holiday is dispatched on the next working day.
For made-to-order or personalised pieces, processing can take up to 5 business days. The product page will say so where this applies.
Customs and duties
Orders to the EU and Israel may be subject to local import duties and taxes on arrival. These are the responsibility of the recipient and are not included in our shipping price. Your local customs office can tell you what to expect.
Tracking
You’ll get a dispatch email with a tracking link as soon as your order leaves us. UK Express, EU, and Israel orders are tracked end-to-end; UK Standard is tracked to delivery.
Returns
We want you to love what you ordered. If a piece isn’t right, you can return it within 14 days of deliveryfor a full refund — no questions asked — provided it’s unworn, in its original packaging, and with any tags still attached.
For hygiene reasons we can’t accept returns on earrings for pierced ears unless they arrive damaged or faulty. Personalised or made-to-order pieces are similarly excluded except for faults.
How to return
Email us at hello@littlemisslondonjewellery.com within 14 days of delivery and we’ll send you instructions plus the return address. Please include your order number.
- Return postage is at your own cost unless the piece is faulty.
- We recommend a tracked service — until we receive the parcel, the return is at your risk.
- Once we receive and inspect the piece, refunds are processed within 5 business days to your original payment method. Your bank may take a few extra days to show it.
Faulty or damaged items
If your order arrives damaged, or develops a fault from normal wear within 30 days, email us with photos at hello@littlemisslondonjewellery.com and we’ll arrange a repair, replacement, or refund. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Lost in transit
On the rare occasion a parcel goes missing, get in touch and we’ll open an investigation with the carrier. Once they confirm the loss, we’ll send a replacement or refund — your call.